Refund policy

Last updated: August 10, 2026

Thank you for shopping at GENERAXION. We want you to be satisfied with your purchase. Please review our return and refund conditions below.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must be:

Unused, unworn, and in its original condition
Returned with all original packaging, accessories, manuals, and tags
Accompanied by your receipt or proof of purchase

Items that show signs of use, damage, modification, or missing parts may not qualify for a refund.

Starting a Return

Before returning an item, contact us at:

Email: support@generaxion.us
Phone: (917) 589-4299

Please include:

Your full name
Order number
Item you wish to return
Reason for the return
Clear photographs if the item arrived damaged or incorrect

Returns sent without prior authorization may not be accepted. We will provide the approved return address and instructions after reviewing your request.

Do not automatically send returns to our business address unless our support team instructs you to do so.

Return Shipping

Customers are responsible for return-shipping costs when returning an unwanted item, ordering the wrong item, or changing their mind.

GENERAXION will cover reasonable return-shipping costs when an item arrives damaged, defective, or different from what was ordered.

Original shipping charges are non-refundable unless the return resulted from an error by GENERAXION.

We recommend using a trackable shipping service. GENERAXION is not responsible for returned packages lost or damaged during transit.

Damaged, Defective, or Incorrect Items

Inspect your order immediately after delivery. Contact us within 7 days of delivery if your item is damaged, defective, incomplete, or incorrect.

Please keep the product and original packaging until we provide instructions. Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

Non-Returnable Items

The following items cannot normally be returned:

Personalized, customized, or made-to-order products
Gift cards
Downloadable or digital products
Items marked “Final Sale”
Used, altered, assembled, or damaged items
Products returned without their original packaging or essential components
Personal-care or hygiene-sensitive goods after opening
Items restricted from return for health, safety, or legal reasons

Exchanges

We do not guarantee direct exchanges. The fastest option is usually to return the eligible item and place a new order after your return is approved.

Refunds

We will inspect your return after it is received. We will notify you whether the refund has been approved or rejected.

Approved refunds will be issued to the original payment method, normally within 10 business days after approval. Your bank or card provider may require additional time to post the refund.

Shipping charges, gift wrapping, expedited delivery fees, and other service charges are generally non-refundable.

If more than 15 business days have passed since your refund was approved, contact us at support@generaxion.us.

Cancellations

Orders may only be canceled before processing or shipment begins. Contact us as soon as possible after placing your order.

We cannot guarantee cancellation after an order has entered processing. Once shipped, the order must follow the standard return process.

Refused or Undeliverable Packages

If an order is returned because of an incorrect address, delivery refusal, or repeated unsuccessful delivery attempts, the related shipping and handling costs may be deducted from the refund.

Chargebacks

Please contact us first if you experience a problem with your order. We will make a reasonable effort to investigate and resolve the issue promptly.

Contact Information

GENERAXION
2584 Dover Glen Cir
Orlando, FL 32828
United States

Email: support@generaxion.us
Phone: (917) 589-4299