Shipping policy

Shipping Policy

Last updated: August 10, 2026

Thank you for shopping with GENERAXION. This Shipping Policy explains our order-processing, delivery, tracking, and shipping procedures.

Order Processing

Orders are normally processed within 1–3 business days after payment is successfully authorized.

Business days are Monday through Friday, excluding federal holidays. Orders placed after business hours, during weekends, or on holidays will begin processing on the next business day.

Processing may take longer during holidays, promotions, periods of high demand, product launches, or circumstances outside our reasonable control.

Shipping Destinations

We currently ship to eligible addresses within the United States.

Available shipping destinations and methods will be displayed at checkout. We reserve the right to restrict shipping to certain locations because of carrier, product, legal, or logistical limitations.

Estimated Delivery Times

After processing, estimated delivery times are:

Standard shipping: approximately 3–8 business days
Expedited shipping: approximately 2–4 business days, when available

These delivery times are estimates and are not guaranteed. The final delivery time depends on the destination, selected shipping method, carrier operations, weather, holidays, and other circumstances.

Shipping Charges

Shipping charges are calculated and displayed during checkout before payment is completed.

Promotional or free shipping may be offered under specific conditions. Unless otherwise stated, free shipping applies only to eligible standard-shipping orders within the United States.

Expedited shipping, oversized items, remote destinations, or special handling may involve additional charges.

Order Confirmation

After placing an order, you should receive an order-confirmation email containing your order details.

An order-confirmation email does not necessarily mean that the order has shipped. A separate shipping-confirmation email will be sent when tracking information becomes available.

Tracking Your Order

Once your order ships, you will normally receive an email containing a tracking number or tracking link.

Tracking information may require up to 48 hours to update after the carrier receives the package.

If tracking has not updated after several business days, contact us at support@generaxion.us.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

Recipient’s full name
Street address and apartment or unit number
City, state, and ZIP code
Valid telephone number and email address

We cannot guarantee that an address can be changed after processing begins. GENERAXION is not responsible for delays, losses, or additional costs caused by incomplete or incorrect information supplied by the customer.

Order Changes and Cancellations

Changes and cancellations are not guaranteed after an order has entered processing or has been transferred to the carrier.

Once an order ships, it must follow our Return and Refund Policy.

Delivery Delays

Delivery estimates may be affected by:

Severe weather
Carrier disruptions
Holidays or high shipping volume
Natural disasters
Incorrect addresses
Customs or government inspections
Regional service limitations
Events outside our reasonable control

GENERAXION is not responsible for carrier delays, but we will make a reasonable effort to help you obtain available tracking information.

Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it:

Confirm the delivery address on your order.
Check around the delivery location.
Ask household members, neighbors, reception staff, or building management.
Wait up to 48 hours, as carriers sometimes mark packages delivered before final delivery.
Contact the carrier using the tracking number.
Email us at support@generaxion.us if the package remains missing.

We will review available information and assist where reasonably possible. A replacement or refund is not guaranteed when the carrier confirms successful delivery to the address provided.

Lost Packages

A package may be considered lost only after the carrier’s investigation or required waiting period has been completed.

Contact us if tracking has not updated for an extended period. We may ask you to cooperate with a carrier investigation before offering a replacement, refund, or other resolution.

Damaged Packages

Inspect your package promptly after delivery.

If an item arrives damaged, email support@generaxion.us within 7 days of delivery and include:

Your order number
A description of the damage
Clear photographs of the item
Photographs of the packaging and shipping label

Keep the item and packaging until we provide further instructions.

Incorrect or Missing Items

Include your order number, a description of the problem, and clear photographs of the package and items received.

Multiple Shipments

Orders containing multiple products may arrive in separate packages or on different dates.

You may receive more than one tracking number. You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

Refused and Undeliverable Packages

Packages returned because of refusal, an incorrect address, unsuccessful delivery attempts, or failure to collect the shipment may be subject to additional shipping and handling costs.

Eligible refunds may be reduced by the original shipping cost, return shipping cost, or carrier fees, as permitted by law.

International Shipping

If international shipping is available at checkout, customers are responsible for any applicable duties, customs charges, import taxes, brokerage fees, and local processing fees.

International delivery times may vary significantly because of customs procedures and local carrier operations.

GENERAXION cannot control customs delays or guarantee international delivery dates.

Contact Us

For shipping questions or assistance, contact:

GENERAXION
2584 Dover Glen Cir
Orlando, FL 32828
United States

Email: support@generaxion.us
Phone: (917) 589-4299